isCachedAdAvailable Returns 'false' and Ads Don't Play

Please contact our tech support team for immediate assistance at

In the meantime, here are some easy tips to troubleshoot the problem:

  1. Check the App ID. Make sure that the App ID that you are using in the SDK code matches the App ID for your app in the dashboard. You'll find it on the dashboard in red, on your app's main page. Please make sure you're not using your Reporting API ID.

  2. SDK initialization is a common problem. As we pre-cache ads, our SDK needs enough time for our ads to cache. We highly recommend that you initialize our SDK when the app opens, so that when the ad opportunity arises, there is more than enough time for a video ad to be ready to play.

  3. Consider which country you are in. While we have very high fill, there are a few Tier 3 countries where ad inventory is low. 


Need further assistance, feel free to reach out to us, we’re here to help!

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