For our self-serve customers who do not have a dedicated Account Manager, we require a $5,000 minimum prepayment.
Why was my campaign paused?
It’s possible that the remaining budget has fallen below 5%. Campaigns will be paused to avoid over-delivering impressions to your campaigns. To reactivate your campaign, please add additional funds to your account.
Is it possible to prepay an amount lower than $5,000?
Unfortunately, we cannot currently accommodate lower prepay amounts. However, we will refund any unused budget.
I don’t plan on running campaigns with Liftoff Direct anymore. How do I get refunded for an unused budget?
Please e-mail firstname.lastname@example.org and include your Account Name to let us know that you would like to get refunded. Our Accounting Team will refund all remaining funds.