Payment FAQ

For our self-serve customers who do not have a dedicated Account Manager, we require a $5,000 minimum prepayment. 

Why was my campaign paused? 

It’s possible that the remaining budget has fallen below 5%. Campaigns will be paused to avoid over-delivering impressions to your campaigns. To reactivate your campaign, please add additional funds to your account.

Is it possible to prepay an amount lower than $5,000?

Unfortunately, we cannot currently accommodate lower prepay amounts. However, we will refund any unused budget. 

I don’t plan on running campaigns with Liftoff Direct anymore. How do I get refunded for an unused budget?

Please e-mail and include your Account Name to let us know that you would like to get refunded. Our Accounting Team will refund all remaining funds.


Need further assistance, feel free to reach out to us, we’re here to help!

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