Campaign Troubleshooting

Why is my campaign not seeing any spend, impressions, or clicks?

  • Check that funds have been deposited in your account.
  • Verify that the campaign(s) are set to active.
  • Verify the campaign start and end dates:
  • Confirm that the campaign start date is not set for a future date.
  • Confirm the campaign end date. 
  • Verify that creatives are uploaded, active, and enabled.
  • Verify that the app ID is correct in the MMP dashboard.
  • Verify that the tracking links and/or app store destination URL are set up properly
  • Refer to the following link for tracking link setup.
  • Verify that OS targeting is set up appropriately and the appropriate country codes are targeted.

Questions

For any other inquiries/questions, please reach out to support@vungle.com

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